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Description:
For many people, the term Contact Center relates to sales calls and telemarketers yet, there are so many ways a contact center can be of assistance within a company that do not pertain to sales calls. A contact center can provide customer support, information technology support, and much more. The key to having a great customer experience using a contact center is in the training. A well-trained contact center can be the difference between gaining more customers and losing customers. Customers want a well-educated agent when they contact a business. They want to know that the person answering their questions knows what they are talking about. Training your staff and giving them the information that is needed to effectively assist your customer base is paramount.
With our Contact Center Training course, participants will discover the basic elements of being an effective employee of a contact center.
Workshop Objectives:
Contact Center Training
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