Description:
Each and every one of us serves customers, whether we realize it or
not. Maybe you’re on the front lines of a company, serving the people
who buy your products. Perhaps you’re an accountant, serving the
employees by producing their pay checks and keeping the company running.
Or maybe you’re a company owner, serving your staff and your customers.
The
Customer Service workshop will look at all types of customers and how
we can serve them better and improve ourselves in the process. Your
participants will be provided a strong skillset including in-person and
over the phone techniques, dealing with difficult customers, and
generating return business.
Workshop Objectives:
Customer Service
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